Frequently asked questions about our Brilliant Canvas Prints
1. What do you need to create a canvas print from my image ?
We can create a canvas print from digital photos, printed photos, digital illustrations, and just about anything else that you can either see on your screen, or that we can scan for you.
2. How long does my canvas print take to produce ?
Our standard turnaround time is 4 working days. If you require your print sooner, please contact us to see if it is possible.
3. How long will my canvas print last ?
Brilliant Prints canvas prints are rated to last between 75 and 200 years without any visible fading. We use only the highest quality canvas, frames, ink, tape and laminate, ensuring that your print lasts as long as possible.
4. Can I pickup my print, or do you offer a courier service ?
You can either pick up your finished print from our Genting Lane production facility. Alternatively, for $18, we can ship your print/s anywhere in Singapore. Our courier service is experience in handling delivery of fragile products, and in the unlikely event that your print is damaged during transit then we will reprint and resend at our cost.
5. Can you print in Colour / Black and White / Sepia and Washed Colour ?
Yes. You can supply us with a colour image and we can convert it to Black and White, Sepia or Washed Colour for no additional charge. We use dedicated printers to create our black and white canvas prints. This results in dense blacks, smooth tonal transitions and neutral prints. We also operate specialised colour printers which allow us to create vibrant, punchy colour canvas prints.
6. Do you have set sizes ?
Yes and no. We do have a range of standard sizes available to fit the most common film / digital sizes. However, we can also custom-make a frame to perfectly suit your image in any size. There is not additional cost for this service (the price is worked out pro-rata).
7. How can I be sure that the colours I see on my screen will match the colours that appear on my print ?
Brilliant Prints operates a fully colour managed workflow. We regularly calibrate our monitors to international standards, and use custom-made print profiles to ensure the most accurate reproductions. When you receive your canvas print, if you are not completely delighted with the colour and quality then we will gladly reprint to your satisfaction (entirely at our cost). This insures that you are 100% happy with your canvas print.
8. How long has Brilliant Prints been creating fine quality canvas prints ?
Brilliant Prints was established in Australia almost half a decade ago. During this time, we have created over 100,000 canvas prints for professional photographers, interior designers, retail clients and corporate clients such as Coca Cola, BHP Billiton and JCDeceaux. We recently expanded into Singapore, and are using exactly the same materials and processes to create quality canvas prints locally.
9. What happens if I get my print and am not completely satisfied with the quality or reproduction ?
Brilliant Prints wants all its customers to be delighted with our product and service. As a result, we offer the Incredible Brilliant Prints Guarantee. This says that unless you are completely, absolutely, 100% delighted with your canvas print then we will cheerfully refund or replace to your satisfaction. It does not matter whether the problem was caused by you, us, the courier guy or anyone else. Unless you are happy, we are not happy.
10. Do you offer trade pricing for professional photographers, resellers and interior designers ?
Yes, please contact us to a trade price list.
11.How should I supply my digital images for transferring onto canvas ?
We can accept, JPEG, TIFF, PSD or PDF files. We will check the quality of the image prior to printing. If the resolution is not sufficient, we will contact you to discuss your options.
12. How do I get my image to Brilliant Prints ?
You can email, post, or upload your image to us using www.yousendit.com.
Emails should be sent to dylan@brilliantprints.com.sg
CD's and Negatives should be delivered to
Brilliant Prints
38 Genting Lane #07-04,
Singapore 349533
www.yousendit.com - Please enter dylan@brilliantprints.com.sg in the "To:" box
13. Do you have a showroom where I can see samples of your canvas prints ?
Yes, we would love for you to visit us at our showroom in Genting Lane. The address is
Brilliant Prints
38 Genting Lane #07-04,
Singapore 349533
Please contact Dylan on 97263988 to arrange an appointment.
14. Do you do everything in-house, or contract out part of the production process?
Brilliant Prints Singapore will create your print in-house. This includes colour correcting, sizing, printing, spray lamianting, frame-making, stretching, finishing and packaging. Everything is done under one roof, meaning that we accept full responsibility for the quality of the canvas print you receive.
15. What digital services are included in the prices on your website ?
Included in the price are the following free services
Image quality checking
Sizing
Colour Correction
Red-eye removal
Conversion to black and white, sepia or washed colour
Minor editing (removing imperfections on faces etc)
